Shipping & Returns

Shipping & Returns


We ship nationwide to all cities in Indonesia. We use JNE Shipping Company for all shipping to cities in Indonesia.
JNE offers Economical, Regular and Fast Service.

  • Orders will be processed on regular working days, from Monday to Friday 9.00 AM until 6.00 PM.
  • We do not ship on weekends or public holidays.
  • Please allow 24 hours after your payment confirmation for us to process your order (check your payment, packing, etc). Your order will be shipped the next day. 
  • Your order will not be shipped if we can’t confirm your payment or your payment was not in a full amount. We will contact you immediately in the event of something like this happening.
  • You will be sent an E-mail Confirmation once your order has been dispatched with tracking information.

  • Please refer to for domestic rates.
  • Shipping rate will be charged based on the total weight of your order. If the total weight exceeds 1 (one) kilogram, another kilogram will be added to the total shipping fee.
  • Information regarding the weight of every product is stated on the product detail page.
  • The shipment cost will be added to the total amount due when you check out.

  • Five:13 will not be held responsible in the event of loss or mishandled merchandize (delivered package is broken or wet) AFTER the order is delivered to JNE.
  • Five:13 WILL NOT be held responsible if JNE can’t deliver the goods in time, due to incomplete or misspelled address or there is no recipient at the address.  Please Call JNE at (021) 566-5262 to deal with the problem.
  • Five:13 will give customers free shipping if there are mistakes in the order.

  • Five:13 will only allow returns or exchanges if the Item is damaged or flawed due to manufacturing mistakes.
  • Please refer to our Terms and Condition for detailed information regarding Return and Exchanges.